Online City Shopping’s Return and Refund Policy:

1. Returns:

We understand that sometimes you may need to return a product for various reasons. Online City Shopping offers a hassle-free return process to ensure customer satisfaction. Please read the following guidelines for initiating a return:

a. Eligibility for Returns:

• Products must be in their original condition and packaging.
• The return request should be initiated within [number of days, e.g., 30 days] from the date of delivery.

b. Non-Returnable Items:

• Personalized or customized products.
• Perishable goods (e.g., food, flowers).
• Products that have been used or damaged after delivery.

c. Return Process:

• Contact our customer support team to initiate a return request.
• Provide order details, reasons for the return, and any supporting images if required.
• Our team will review your request and provide further instructions.

d. Return Shipping:

• Return shipping costs may be borne by the customer unless the return is due to a mistake on our part.
• Ensure the product is securely packaged for return to prevent any damage during transit.

2. Refunds:

a. Refund Eligibility:

• Refunds will be processed for eligible returned items following a thorough inspection.
• The product must meet the return eligibility criteria mentioned above.

b. Refund Process:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original payment method used during the purchase.

c. Refund Timeline:

• Refunds will typically be processed within [number of days, e.g., 7-10 days] after approval.
• The actual timeline for funds to reflect in your account may vary based on your payment provider.

d. Refund Exclusions:

• Shipping charges are non-refundable, except in cases where the return is due to an error on our part.

3. Contact Information: For any inquiries regarding returns or refunds, please contact our customer support team:

• Email: [email protected]
• Phone:  +88 01681163658
• Live Chat: Available on our website

Please ensure to provide your order number and relevant details when reaching out for assistance.

Note: This policy is subject to change at Online City Shopping’s discretion. It’s advisable to review this policy periodically for any updates or modifications.