Online City Shopping’s Return and Refund Policy:

1. Returns:

We understand that sometimes you may need to return a product for various reasons. Online City Shopping offers a hassle-free return process to ensure customer satisfaction. Please read the following guidelines for initiating a return:

a. Eligibility for Returns:

  • Products must be in their original condition and packaging.
  • The return request should be initiated within [number of days, e.g., 30 days] from the date of delivery.

b. Non-Returnable Items:

  • Personalized or customized products.
  • Perishable goods (e.g., food, flowers).
  • Products that have been used or damaged after delivery.

c. Return Process:

  • Contact our customer support team to initiate a return request.
  • Provide order details, reasons for the return, and any supporting images if required.
  • Our team will review your request and provide further instructions.

d. Return Shipping:

  • Return shipping costs may be borne by the customer unless the return is due to a mistake on our part.
  • Ensure the product is securely packaged for return to prevent any damage during transit.

2. Refunds:

a. Refund Eligibility:

  • Refunds will be processed for eligible returned items following a thorough inspection.
  • The product must meet the return eligibility criteria mentioned above.

b. Refund Process:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original payment method used during the purchase.

c. Refund Timeline:

  • Refunds will typically be processed within [number of days, e.g., 7-10 days] after approval.
  • The actual timeline for funds to reflect in your account may vary based on your payment provider.

d. Refund Exclusions:

  • Shipping charges are non-refundable, except in cases where the return is due to an error on our part.

3. Contact Information: For any inquiries regarding returns or refunds, please contact our customer support team:

Please ensure to provide your order number and relevant details when reaching out for assistance.

Note: This policy is subject to change at Online City Shopping’s discretion. It’s advisable to review this policy periodically for any updates or modifications.