Online City Shopping’s Return and Refund Policy:
1. Returns:
We understand that sometimes you may need to return a product for various reasons. Online City Shopping offers a hassle-free return process to ensure customer satisfaction. Please read the following guidelines for initiating a return:
a. Eligibility for Returns:
- Products must be in their original condition and packaging.
- The return request should be initiated within [number of days, e.g., 30 days] from the date of delivery.
b. Non-Returnable Items:
- Personalized or customized products.
- Perishable goods (e.g., food, flowers).
- Products that have been used or damaged after delivery.
c. Return Process:
- Contact our customer support team to initiate a return request.
- Provide order details, reasons for the return, and any supporting images if required.
- Our team will review your request and provide further instructions.
d. Return Shipping:
- Return shipping costs may be borne by the customer unless the return is due to a mistake on our part.
- Ensure the product is securely packaged for return to prevent any damage during transit.
2. Refunds:
a. Refund Eligibility:
- Refunds will be processed for eligible returned items following a thorough inspection.
- The product must meet the return eligibility criteria mentioned above.
b. Refund Process:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original payment method used during the purchase.
c. Refund Timeline:
- Refunds will typically be processed within [number of days, e.g., 7-10 days] after approval.
- The actual timeline for funds to reflect in your account may vary based on your payment provider.
d. Refund Exclusions:
- Shipping charges are non-refundable, except in cases where the return is due to an error on our part.
3. Contact Information: For any inquiries regarding returns or refunds, please contact our customer support team:
- Email: [email protected]
- Phone: +88 01681163658
- Live Chat: Available on our website
Please ensure to provide your order number and relevant details when reaching out for assistance.
Note: This policy is subject to change at Online City Shopping’s discretion. It’s advisable to review this policy periodically for any updates or modifications.